Refund Policy

Effective Date: 01/2026

 

Mindful Roots Therapy is committed to providing high-quality professional services. Please review the following refund policy carefully.

 

 

Counseling Services

 

 

Due to the nature of counseling services, fees paid for completed sessions are non-refundable.

 

 

Cancellations & No-Shows

 

 

• Appointments cancelled with at least 24 hours’ notice may be rescheduled without penalty.

• Appointments cancelled with less than 24 hours’ notice, or missed appointments (no-shows), may be subject to a cancellation fee.

• Cancellation and no-show fees are not reimbursable by insurance.

 

 

 

Prepaid Services

 

 

If prepaid sessions or packages are offered, unused sessions may be refunded or credited at the discretion of Mindful Roots Therapy, minus any administrative or processing fees, unless otherwise stated in a written agreement.

 

 

Late Arrivals

 

 

If you arrive late to an appointment, the session may still end at the scheduled time and the full session fee may apply.

 

 

Digital Products (if applicable)

 

 

Any digital products, workbooks, or downloadable materials purchased through this website are non-refundable once access has been granted.

 

 

Exceptional Circumstances

 

 

Refunds may be considered on a case-by-case basis in exceptional circumstances and are not guaranteed.

 

 

Contact

 

 

If you have questions regarding this Refund Policy, please contact:

 

Mindful Roots Therapy

Candi Rester, MS, ALC

Daphne, AL

candirester@mindfulrootstherapy.biz

 

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